Administrative Affairs

It includes the following divisions:

Personnel Affairs Division
This division is responsible for maintaining the internal regulations of the municipality and coordinating work between the various departments. It focuses on implementing laws and regulations, organizing incoming and outgoing correspondence, and ensuring the daily workflow runs efficiently.

Computer Division
This division provides technical support to the municipality, and its tasks include:

• Managing and developing the software systems used in the municipality (such as the revenue collection system, payroll, and accounting).
• Maintaining computers and the internal network to ensure uninterrupted work.
• Protecting data and electronically archiving official files for easy retrieval.

Public Services Division
This division is the “frontline” or “first point of contact” between citizens and the municipality, and its tasks include:

• Receiving citizen requests (such as water and electricity subscriptions, building permits, etc.).
• Directing visitors to the relevant departments and following up on their transactions until completion.
• Receiving complaints and suggestions and documenting them to communicate with the municipality’s decision-makers.