Receiving Citizens Complaints
| Required Documents |
- Service request form
- Copy of personal ID
|
| Time Required |
460 minutes |
| Fees |
None |
| Legal Basis |
Regulations and procedures followed in Azoun Municipality |
| Implementation Procedure |
- Submit the complaint at the Public Services Center
- Complaints Committee studies the complaint and forwards it to the relevant department
- Relevant department prepares a detailed report with required costs and submits it to the Mayor and Committee
- Mayor and Complaints Committee approve the department’s report
- Inform the citizen of the outcome from the relevant department (via the Public Services Center)
- Relevant department executes the solution and resolves the issue
|
| Implementing Entity |
Public Services Center |
| Workflow Path |
| Public Services Center |
Complaints Committee |
|
Relevant Department (Finance, Engineering) |
Complaints Committee |
Public Services Center |
| Submit complaint |
Study complaint |
|
Prepare report & execute solution |
Approve report |
Inform citizen |
