Azzun
Administrative Affairs<>الشؤون الإدارية <>

Receiving Citizens Complaints





























Required Documents



·Service request form


·Copy of personal ID



Time Required



·460 minutes



Fees



·None



Legal Basis



·Regulations and procedures followed in Azoun Municipality



Implementation Procedure



·Submit the complaint at the Public Services Center


·Complaints Committee studies the complaint and forwards it to the relevant department


·Relevant department prepares a detailed report with required costs and submits it to the Mayor and Committee


·Mayor and Complaints Committee approve the department’s report


·Inform the citizen of the outcome from the relevant department (via the Public Services Center)


·Relevant department executes the solution and resolves the issue



Implementing Entity



·Public Services Center


















Workflow Path



Public Services Center



Complaints Committee



 



Relevant Department (Finance, Engineering)



Complaints Committee



Public Services Center